Privacy Policy

1. Introduction

Fabb Agency Ltd ("Fabb Agency", "we", "us" or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at fabbagency.co.uk (the "Site") or contact us directly.

Fabb Agency Ltd is registered in England and Wales. Our registered address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We are the data controller for the personal data we process about you.

2. Data We Collect

We may collect the following categories of personal data:

• Identity data: first name, last name, company name.
• Contact data: email address, telephone number, postal address.
• Communications data: messages or enquiries you send us via the contact form.
• Technical data: IP address, browser type, device information, pages visited, time and date of visits.
• Cookie data: information collected through cookies and similar tracking technologies (see our Cookie Policy).

3. How We Collect Your Data

We collect data through:

• Contact and enquiry forms on our Site.
• Email and telephone communications.
• Cookies and analytics tools on our Site.
• Business card exchanges or in-person meetings.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

• Consent — where you have given clear consent for us to process your data (e.g. cookie consent).
• Contract — where processing is necessary for a contract we have with you, or to take steps to enter into a contract.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to enquiries and improving our services.
• Legal obligation — where we need to comply with a legal or regulatory obligation.

5. How We Use Your Data

• To respond to your enquiries and provide our services.
• To manage our business relationship with you.
• To improve our Site and user experience.
• To comply with legal obligations.
• To send you service-related communications (not marketing without your consent).

6. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Email and hosting service providers.
• Analytics providers (e.g. Google Analytics).
• Professional advisers (lawyers, accountants).

All third parties are required to keep your data confidential and use it only for specified purposes in accordance with our instructions and applicable law.

7. International Transfers

Some of our service providers may operate outside the UK or European Economic Area (EEA). Where we transfer data outside these areas, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years unless a business relationship is established.

9. Your Rights

Under UK GDPR, you have the following rights:

• Access — to request a copy of the personal data we hold about you.
• Rectification — to request correction of inaccurate data.
• Erasure — to request deletion of your data in certain circumstances.
• Restriction — to request that we limit how we use your data.
• Portability — to receive your data in a structured, machine-readable format.
• Objection — to object to processing based on legitimate interests.

To exercise any of these rights, please contact us at info@fabbagency.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our Site with a new effective date.

12. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Fabb Agency Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@fabbagency.co.uk
Phone: +44 7464 179299